If you are not satisfied with a product that you purchase from Nextar, please see the below procedures for a return/exchange on the product.

1. If you purchased a product and you are not satisfied with the product, please return the product to the location you originally purchase the product at. Nextar is unable to accept any return on a product that was not purchased directly from Nextar.

2. If product was purchased directly from Nextar and you are not completely satisfied, please follow the below procedure:
   1. Return/exchange must be done within 15 days of receipt of goods.

   2. Please send a letter to Nextar indicating the problem/dislike of the product. Please include a copy of the original packing list and we will issue a credit within 10-14 days of receipt of goods.

   3. Indicate whether you want a credit or if you want to exchange the product for a different product. If so, indicate which product you want in place of it.

   4. If you want an exchange vs. the credit, please indicate the item you would like to replace the product with. Please provide a credit card number along with the shipment so that the remaining balance due can be charged on the credit card.

Send product and above information to:

Nextar will not pay the original shipping charges for the product being shipped to the customer, product to be shipped back to Nextar or for the exchanged product to be resent.

Should you have any additional questions please contact us by filling out the Contact Form.

Contact Form

Please fill out the below request form completely for the Nextar Customer Service Team to serve you. Please note: For technical support questions, provide a detailed description of the issue including any of the applicable items: What was the product doing when the issue occurred (e.g. playing a movie)? If an error message appeared, what was it? Please be as detailed as possible. Has there been any recent changes to your product (e.g. hardware or software added/removed). When was the last time the product worked and has anything changed since then?

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