IMPORTANT REBATE INFORMATION - Latest Update
As we have previously advised, CPG-the company that administered our rebate programs will be going out of business. Nextar has already identified and established a relationship with another company who will handle all of our rebate programs from this point onward. Unfortunately, a number of our valued customer may be affected in the transition. Those customers affected and the resolutions to their situations are as follows:
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Rebate Checks Already Issued and Received: Please do NOT cash or deposit any rebate check issued by CPG in relation to the purchase of any Nextar product. There are no funds to support these checks. Valid replacement checks will be issued within the next two weeks. The new check will be issued by Young America and will appear as follows:
The old invalid check issued by CPG should be destroyed!
Please note that we have record of the addresses, e-mail addresses and/or telephone numbers for each of these individuals. We will be sending each correspondence advising of the situation and instructing them to wait for a new a valid check and as to how to proceed should they have already attempted to cash or deposit the checks from CPG
- Rebate Form Submitted Prior to November 14th for which No Check has been Issued: The procedures are already in place to redirect any rebate forms submitted prior to November 14th to our new partner and valid rebate checks will be issued as expeditiously as possible. Given that these rebate submissions will have to be redirected, there is the potential for some delay ? and one should allow up to an additional two weeks? time for processing. You can check your rebate status at www.web-rebates.com
- Rebate Forms Bearing Previous Address: A number of consumers will be holding rebate forms bearing the now improper address of:
CPG
Dept: 108068
PO Box 52900
Phoenix, AZ 85072
While rebates sent to this address will be redirected and processed properly, there is a possibility of a delay of up to two weeks? time. This delay can be avoided if the individual submitting the rebate request can address and mail such request to the following address:
Nextar Rebate Center
Dept. (xxxxxx) Note: Please write in appropriate department number from mail-in rebate form.
Attn: Victor Saenz
43 Butterfield Circle STE. C-1
El Paso, TX 79906
- Complaints and Issue Resolution: Should you have an issue not described and addressed above ? i.e. a bounced CPG check - or should you wish to lodge a complaint, please contact us at the following address:
Nextar Rebate Research
PO Box 5501
Norwood, MN 55583
- For mail that was sent to CPG but not received at YA (Young America):
Nextar Rebate Center
Dept # _______
43 Butterfield Circle STE. C-1
El Paso, TX 79906
- For customers who received a non-compliance/decline letter and need to resubmit:
Nextar Resubmission Dept.
PO Box 317014
El Paso, TX 88531-7014
Please submit a copy of your decline letter that you have received from the rebate company and any required submission materials needed to validate your rebate, as noted on the letter. If the decline postcard is not available, you can write down the submission ID and/or the complete contact information (same info you provided on the original rebate). You can fax the documents to the following number: 866-861-4462.
We sincerely apologize for any inconvenience caused and hope that you have a positive experience with Nextar and our products!
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