|
General Frequently Asked Questions
Q: What is a UPC code?
A. The Universal Product Code (UPC) is a barcode symbology ( a specific type of barcode), that is widely used in the United States and Canada for tracking trade item in stores. For a nextar product, it always start with a 714129 xxxxxx. Click here to view a sample of product UPC.
Q: What is a Serial number?
A. A Serial number is a unique number assigned to each discrete unit of an item. Click here to view a sample of a product Serial number.
Q. Where do I find the Serial number and UPC code on my product?
A. [1] You will find the product Serial number on the back of the unit itself, or on the product package box. For smaller items where putting serial numbers on the products themselves is not feasible, it will appear on the user manual. [2] You will find the product UPC number on the product package itself.
Q: Why do I need to register my product?
A. This will associate your product serial number to your account so you can get access to the Knowledge Base, Downloads, etc. and also be able to view your Service Requests.
Q: How can I check my repair/return product status?
A. Log on to the Nextar.com home page and click on the Repair/Return Status, or simply click here.
Q. Where can I find the latest software?
A. Once on the support page, you will find the Download Center on the right hand side. You may go to the support page by simply clicking here.
Q. How do I view the video support document?
A. Log on to the Nextar.com site. Click on the support page link on the right hand side top navigation bar. Once on the support page, you will find the Download Center on the right hand side. You may go to the support page by simply clicking here.
Q. What is an SD card?
A. An SD card is a type of memory card. The letters SD in here stands for Secure Digital.
Q. What is a ZIP file?
A. A ZIP file is a type of data compression method commonly used on Windows OS computers. It reduces the amount of data needed to represent a file. Zip files have a .zip extension. The files are compressed and need to be uncompressed to read the information in its original format.
Q. Why won't the unit turn on?
A. If the adapter doesn’t connect well, please connect the adapter correctly. If the built-in rechargeable battery is weak, please use the adapter to supply power or change the battery.
However, if you suspect something is wrong with the unit, immediately turn the power off and disconnect the power connector from the unit. Never try to repair the unit yourself because it is dangerous to do so.
Q. Why is there no sound?
A. The volume may be turned down or muted, please turn up the volume or turn on the sound output.
Q. Why doesn’t the remote control work?
A. There maybe some obstructions between the remote control and the player. Move the remote control and the player. The remote control may not be pointed at the player. Point the remote control directly at the player. The batteries of the remote control may not be inserted correctly. Make sure the polarity of each battery is correct.
The batteries of the remote control may be out of power or weak. Replace the batteries.
|
