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Nextar Repair/Replacement Procedure
Nextar wants to make sure our customers enjoy their purchase. If you have any problems with our product please check if our Support page can help you out first. If the product doesn’t work, please follow the steps below. In order to serve you better, product registration must be completed to receive services. Click on Registration below this page and fill out the form.
-Package up the defective item and all parts included. Before you ship to us you must call Nextar for a repair code and be sure the item is within the warranty terms. If your item comes to us and is not within warranty terms it will be returned to you.
-The repair code helps keep track of your return if one is not associated with the package the process can take up to 30 days. Customer Support/Technical Service can be reached at 1-888-849-0846 (Monday- Friday 8A.M. – 9P.M. EST only.)
Warranty Period
Different products will have different warranty period. Customers can refer to the table below or product registration and warranty information at the bottom of the page.
| GPS |
1 Year |
| MP3 / MP4 |
90 Days |
| DVD Player |
1 Year |
| Digital Photo Frame ( below 5-inch/ Keychain) |
90 Days |
| Digital Photo Frame (5-inch or larger) |
1 Year |
| Stereo Speakers |
90 Days |
| Projector |
1 Year |
| Portable Media Player |
1 Year |
| Pet Tracking Device |
1 Year |
Out of Warranty Period
Please visit our Exchange Program page for more information.
US Customers
Nextar
1661 Fairplex Dr.
La Verne, CA 91750
Attn: (Repair code goes here.)
Canadian Customers
AMG Logistics
1045 Middlegate Rd., Door 1
Mississauga, ONT L4Y 3Y4
Attn: (Repair code goes here.)
Canadian Tire Stores please call Nextar to obtain the CTC30 code before sending to AMG Logistics. All details included here will apply to the repair or replacement procedure.
-Proof of purchase is required for all repairs/replacements. No Exceptions. Please be sure a copy of the receipt is forwarded to us in your shipment and the repair code is on the copy. Once Nextar receives the defective claim it will be examined and either repaired or replaced and then returned to you within 2-3 weeks under the Limited Warranty.
We appreciate your cooperation and business!
We currently do not offer any repair options for product that has passed the warranty timeframe. Please take the unit to your nearest electronics repair center for assistance. Moreover, we cannot guarantee the compatibility and offer our warranty for any product that is damaged due to using a third party accessory. Should you have any further questions, please contact us at service@nextar.com or 1-888-849-0846.
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